Support & FAQ
Send details first. Get clearer advice faster.
Not sure whether it is repair, thermal servicing, an upgrade, GPU service, or refurbished PC stock? WhatsApp the basics and we will guide you.
Quick routes
Choose the message closest to what you need.
Before pickup
Simple checks that help us diagnose faster.
These checks do not replace diagnosis, but they help us choose the right first step and avoid unnecessary pickup, parts, or on-site time. If a machine still powers on, details such as error messages, temperature readings, recent upgrades, Windows updates, spill damage, or whether another cable was tested can quickly separate a simple fix from a deeper hardware fault.
For privacy-sensitive repairs, tell us early if the device has BitLocker, business data, or a login you do not want shared. We can explain what access may be needed for testing and when a recovery key should be backed up before any hardware or BIOS work begins.
Tell us if fans spin, lights turn on and whether another monitor or cable was tested.
Send the temperature reading if you have it, plus the game/app where it happens.
Tell us whether the device still uses a hard drive and if storage is nearly full.
Send your current specs or model. We will check compatibility before recommending parts.
FAQ
Answers without the fine print maze.
How do I book a repair?
Send your device model, symptom, photo or short video and location on WhatsApp. We will advise the next step and arrange pickup when needed.
How long does diagnosis take?
Diagnosis is usually estimated at 1 to 2 days after the device reaches us. Intermittent issues may need longer stress testing inside the operating system.
Do you cover all of Singapore?
Yes. DreamPC serves customers islandwide, with free pickup and return across Singapore where arranged.
Are prices confirmed before repair?
Yes. For parts work, the quote is explained as retail parts cost plus expert service fee before work starts. On-site callouts are standard $88 for the visit or assessment.
Can everything be repaired on-site?
No. An on-site callout does not guarantee a full on-site repair. Bad motherboards, GPUs, power faults, or older uncommon parts may need workshop diagnosis, compatible part sourcing and a confirmed quote before repair proceeds.
Why are PC cleaning and GPU servicing priced this way?
Proper servicing includes careful teardown, risk handling, premium materials where suitable and before/after testing. Older PCs and GPUs can have fragile connectors, failing fans, brittle pads, or parts that were already unstable, so the pricing reflects the work and risk involved.
Do repairs include warranty or support?
Yes. We provide a standard 90-day warranty after repair, limited to the repair performed. It does not cover unrelated faults, new damage, or issues outside the repair scope.
Will you access my files or need login access?
We do not open personal files. Login access may be requested only to check whether BitLocker is enabled or to run stress tests inside your OS. We strictly abide by PDPA.
Why does BitLocker matter during repair?
Changing parts or BIOS settings can trigger BitLocker recovery. If the recovery key is unavailable, the device can lock you out permanently. We are not liable for BitLocker lockouts caused by missing recovery keys.
Can I ask about refurbished PCs here?
Yes. Refurbished PC stock changes, so WhatsApp us to check current specs, condition, price and suitability.
Can you help office or SME customers?
Yes. We handle office laptop and desktop servicing packages, upgrades, diagnosis, refurbished PC enquiries and custom office PC advice.
Still unsure? Start with one WhatsApp message.
Send the model, symptom, photos or video and your pickup area. We will keep the next step simple.
Message DreamPC