Plain handling of your booking, device and personal details.

1. Information We Collect

Personal information: We may collect your name, email address, phone number and physical pickup or delivery address when you book a repair, service, upgrade or purchase.

Payment information: Payment details are processed through third-party providers such as PayNow or bank transfer and are not stored on our local systems.

Usage data: Non-personal data such as browser type, IP address and website interactions may be collected for analytics and website improvement.

2. How We Use Your Information

Order fulfilment: To process service requests, arrange pickup and return, prepare quotes and provide customer support.

Communication: To send WhatsApp or email updates, quotes, scheduling details and support messages related to your service.

Improvement: To analyse usage trends and improve our website, logistics and customer service experience.

3. Sharing Your Information

Service and logistics providers: We may share only the needed name, phone number and address with trusted logistics providers such as Lalamove or GrabExpress solely to arrange pickup and return delivery.

Legal requirements: Your information may be disclosed where required to comply with legal obligations or protect our rights.

Business transfers: If a merger, acquisition or sale of assets occurs, your information may be transferred to the new entity.

4. Hardware and Data Privacy

We respect the personal files stored on your computer. During diagnostics and repair, technicians only access system-level functions needed to test hardware stability and operating system health.

We do not browse, copy or retain personal files, photos or documents. If a full operating system reformat is required, we will ask for explicit approval before wiping the drive.

5. Data Security

We use technical and organisational measures to safeguard your information from unauthorised access, loss or misuse. No system can guarantee absolute security, but we keep data handling limited to what is needed for service.

6. Your Rights

Access and correction: You can request access, correction or deletion of personal information by contacting us via WhatsApp or email.

Opt-out: You can opt out of promotional communication by following the instructions in the message or contacting us directly.

7. Service Booking and Forfeiture

Cancellation and no-shows: DreamPC reserves the right to enforce a non-refundable policy on diagnostic deposits or full payments if a client misses an arranged pickup or repeatedly reschedules.

Service voids: Failure to respond to scheduling messages, causing wasted logistics cost or missed windows for other customers, may result in service cancellation without refund to cover operational costs.

8. Changes to This Policy

We may update this Privacy Policy when our practices, logistics model or legal requirements change. The latest version will be posted on this page with the revised effective date.