REPAIR
Something isn’t working
$28 diagnosisCosts for faulty parts come after diagnosis. Nothing is repaired without your approval.
Repair pricing & process ↗DREAMPC SUPPORT · ISLANDWIDE SINGAPORE
A little help.
A clear next step.
Tell us what’s happening. We’ll help you book the right service or follow up on your repair.
Talk to DreamPC ↗24-hour service by prior appointment. WhatsApp +65 8987 6204 to arrange a time.
WHAT DO YOU NEED?
Find your next step.
CLEANING
Hot, dusty or noisy?
$88 / $128 / $158Current offer: on-site cleaning visit FREE, usual $30 waived. No extra cleaning visit fee with an on-site repair either.
Compare cleaning packages ↗FOLLOW-UP
An existing repair?
We’re hereSend your invoice or job reference, the symptom and when it started.
Follow up on a repair ↗WARRANTY, IN PLAIN LANGUAGE
Local parts. Support after the repair.
DREAMPC REPAIR WARRANTY
The repair performed
3 monthsCovers the repair we carried out. Unrelated faults, new damage and work outside the original scope are excluded.
BRAND-NEW PARTS
Singapore local warranty
Part-specificAll new parts we supply carry local warranty. The exact provider, duration and conditions are confirmed in your quote.
MotherboardTypically 3 years
CPU · retail boxedTypically 3 years
RAMOften limited lifetime
SSDTypically 3–5 years*
Power supplyOften 5 years
Many core PC parts carry 3 years or more of coverage. All brand-new parts we supply have Singapore local warranty. Terms vary by brand and model; your quote confirms the exact local provider and period. *SSD coverage may end earlier at its rated endurance limit. Keep your invoice; warranty exclusions apply.
Before pickup or storage work
Back up important files and your BitLocker recovery key. Tell us about business data or access restrictions so we can agree on what testing requires. Never send your passwords in the first enquiry.
COMMON QUESTIONS
The details, when you need them.
How do I book a repair?
Send your device model, symptom, photo or short video and location on WhatsApp. We will advise the next step and arrange pickup when needed.
How long does diagnosis take?
Diagnosis is usually estimated at 1 to 2 days after the device reaches us. Intermittent issues may need longer stress testing inside the operating system.
Do you cover all of Singapore?
Yes. DreamPC serves customers islandwide. Pickup and return is available across Singapore and is free when approved repair or servicing proceeds.
What if I decline the quote after diagnosis?
The hands-on diagnosis is $28 and remains chargeable whether or not repair proceeds. If we already picked up the device and you decline the quote, return logistics starts from $20 for laptops or small devices and $30 for desktop towers.
Are prices confirmed before repair?
Yes. We diagnose first because different faulty parts can cause similar symptoms. Then we explain the full parts and service cost and get your approval before repair. Diagnosis is $28; repair callouts are $88 separately.
Can everything be repaired on-site?
No. An on-site callout does not guarantee a full on-site repair. Bad motherboards, GPUs, power faults, or older uncommon parts may need workshop diagnosis, compatible part sourcing and a confirmed quote before repair proceeds.
Why are PC cleaning and GPU servicing priced this way?
Proper servicing includes careful teardown, risk handling, premium materials where suitable and before/after testing. Older PCs and GPUs can have fragile connectors, failing fans, brittle pads, or parts that were already unstable, so the pricing reflects the work and risk involved.
Do repairs include warranty or support?
Yes. We provide a standard 90-day warranty after repair, limited to the repair performed. It does not cover unrelated faults, new damage, or issues outside the repair scope. All brand-new parts we supply carry Singapore local warranty; the provider and period are confirmed with your quote.
Will you access my files or need login access?
We do not open personal files. Login access may be requested only to check whether BitLocker is enabled or to run stress tests inside your OS. We strictly abide by PDPA.
Why does BitLocker matter during repair?
Changing parts or BIOS settings can trigger BitLocker recovery. If the recovery key is unavailable, the device can lock you out permanently. We are not liable for BitLocker lockouts caused by missing recovery keys.
Can I ask about refurbished PCs here?
Yes. Refurbished PC stock changes, so WhatsApp us to check current specs, condition, price and suitability.
Can you help office or SME customers?
Yes. We handle office laptop and desktop servicing packages, upgrades, diagnosis, refurbished PC enquiries and custom office PC advice.
Ready when you are.
Send your model, symptom and pickup area. For an existing job, include your reference.
Let’s get started ↗Buying a new DreamPC desktop?
New desktop purchases have selectable 1, 2 or 3-year DreamPC on-site hardware support and free initial Singapore drop-off. These purchase options are separate from the repair warranty. Component parts warranty duration and provider are confirmed in your written quote.
Compare new PC support options →